Trial period and refund

For WebHosting, MailHosting, WebSite, Disk, VPS SSD, VPS ON and WMS services, you can cancel within 7 days of setup with a full refund for any reason. For serious technical reasons, you can then withdraw from the service within 180 days (also applies to dedicated servers).

guarantee money back 7

Trial period 7 days

You can cancel your Webhosting, Mailhosting, WebSite, Disk, VPS and WMS within 7 days of signing up for any reason and with a full refund of the fee paid. Please submit the termination directly in the customer administration by following the instructions of the Service - Termination. We will use the reasons for termination to improve our services.

This trial period also applies to additional services activated additionally in the customer administration. If you deactivate such a service again within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180 day money back guarantee

Refund within 180 days

We allow termination of Webhosting, Mailhosting, WebSite, Disk, VPS, Dedicated Server or WMS (in case of annual payment) within 180 days of its establishment with a prorated refund, but only for the following 2 reasons:

  1. demonstrably insufficient performance of the operator's servers
  2. proven repeated server outages caused by a failure on the operator's side

We do not accept other reasons (e.g. unsatisfactory Webhosting parameters or configuration, missing functions, etc.).

Switching to another service

When switching between hosting services (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, Dedicated Server, WMS), you can request a transfer of a proportionate part of the funds to the new service as part of the termination of the original service. The new service must be set up - we do not allow the setup fee to be paid from the original service funds.

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